Frequently Asked Questions (FAQs)

  1. How long does it take to process my order?

Processing time typically takes 1-2 weeks. You will receive an update once your order is shipped.

  1. How long does shipping take?

Shipping generally takes 3-7 business days after the order has been processed. Delivery times may vary depending on your location and the carrier.

  1. Do you accept returns?

All sales are final. We do not accept returns under any circumstances.

  1. Can I exchange my coat if it doesn’t fit?

Yes, we allow exchanges only if the coat does not fit properly. Please contact us within 7 days of receiving your order to initiate an exchange.

  1. What sizes do the coats come in?

Our coats come in a variety of sizes. Please refer to our size chart for detailed measurements and fit guidance.

  1. Can I track my order?

Yes, once your order has shipped, you will receive a confirmation email with a tracking number to monitor your shipment.

  1. Are there care instructions for the coats?

Yes. Upon receiving your coat, we recommend hanging it on a sturdy hanger for 2-3 days to allow it to regain its full shape and natural volume, as the coat may appear flattened from packaging.

  1. What happens if my package is lost or stolen?

We are not responsible for lost or stolen packages after they have been shipped. However, we recommend contacting the carrier directly to file a claim. If additional assistance is needed, please reach out to us at [Your Email Address].

  1. What should I do if my shipping address is incorrect?

It is crucial to provide the correct shipping address at checkout. We are not responsible for orders shipped to incorrect addresses.

  1. How do I contact customer service?

For any inquiries, please email us theefurvault@gmail.com or use the contact form on our website.